A man who successfully challenged his mother's final will is likely to recover the lion's share of his legal costs after the High Court ruled that his brother, who attempted to uphold the will's validity, should pay his costs on the indemnity basis . In...
Introduction
We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided to you then you should inform us immediately so that we can do our best to resolve the problem for you.
If you do need to make a formal complaint then you can request a full copy of complaints procedure which sets out how your complaint will be dealt with from our Client Care partner, Richard Barker richard@thompsonandjackson.co.uk.
What happens if I don’t agree with your views on the complaint?
If we are unable to resolve the complaint with you then you can have the complaint independently looked at by the Legal Ombudsman. The Legal Ombudsman investigates problems about poor service from lawyers.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
- No more than one year from the date of the act or omission being complained about; or
- No more than one year from the date when you should have realised that there was cause for complaint;
and
- Within six months of receiving a final response to your complaint.
If you would like more information about the Legal Ombudsman please contact them:
Contact details:
Visit www.legalombudsman.org.uk
Call 0300 555 0333 between 10am to 4pm.
NGT Lite:
18001 0300 555 0333
Minicom text phone:
18002 0300 555 0333
Email enquiries@legalombudsman.org.uk
Legal Ombudsman PO Box 6167, Slough, SL1 0EH
What to do if you are unhappy with our behaviour
The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. For more information, click here.